Return & Exchange Policy

Pudera Inc. will happily accept returns on all full-priced skin care for store credit. All full-priced, unused products can be returned for store credit. Products found damaged and used will not receive store credit. This includes pet hair, stains, unusual smells, etc. It should have its original seal.

*Please also keep the following in mind: 

We are dealing here with makeup and skin care products that are all natural; cruelty-free, paraben-free, chemical-free and vegan friendly and we doubt that you will find defects or want to return them. FDA and Health Canada approved.

We must receive the returned product within 30 days from the date of original purchase. Once we receive your return please allow 3-6 business days for processing. Once processed we will email you a store credit code which can be used to purchase a new item of your choosing.  

Exchanges:

We recommend returning your item back to us, then using your store credit to place a new order. However if you are in hurry and don't want to wait for your store credit, simply purchase the new item and include this order number when you return the first item. Once received, we’ll refund the amount in full via the payment method used. All other exchanges will be processed as a store credit. You can return the product to us as soon as possible and we will email you a store credit with which you can use to purchase a different product, if it's still in stock, or you can purchase a different item of your choosing.  

Defective Items (not likely but if in case):

If you have received an item with any problems or defects, please contact us within 3 days of receiving your order to inform us of the issue. If we are not notified within 3 days, you will no longer qualify for a return. You must send a photo to support@pudera.com of the damage/defect item along with all the details of your order invoice.  

How to return products:

You are responsible for shipping charges associated with returning the package. Please include a copy of the invoice and please state the reason for your return on the invoice. If you do not have a copy of the invoice, please print out your confirmation email and this will suffice as record of your transaction. 

*It is highly recommended that you place tracking on your return package in case it gets lost amidst its travels back to us.